Conducting the Reference Interview: How to Ask Better Questions to Make Customers Happy

“Do you have any books on law?”

“I need information on bats.”

Have customers ever asked you general or ambiguous questions like these? How do we connect customers with exactly what they need when the way they ask for something is open to many interpretations?

Enter… the reference interview! The purpose of a reference interview is to find out what a customer wants so library staff can match the information need with the library’s resources.

Virtually everyone who works in a library will conduct a reference interview at one time or another.  Join us as we break down the process into simple steps and discuss solutions to common problems. Participants will leave with a certificate of completion and a 6-step tool kit to asking better questions so customers leave happy.

This class is intended to give an introduction and basic overview of the reference interview. The class is aimed at front-line staff and librarians who want a refresher.

RSVP: To attend this Denver Public Library-sponsored training, please email Robin Filipczak (rfilipczak@denverlibrary.org) with your name, organization, and preferred contact information.

CLASS: Conducting the Reference Interview: How to Ask Better Questions to Make Customers Happy
DATE: Thursday, August 22
TIME: 8:30 a.m. – 10 a.m.
LOCATION: Denver Public Library | Central Library, 10 W. Fourteenth Ave. Pkwy., Denver, CO 80204

Facilitated by Robin Filipczak and Stacey Grijalva, from Denver Public Library

 

Quick Bites – Creating Synergy: Weaving Together Early Learning Services

Early learning comes in many shapes and sizes and impacts all areas of growth in the first 5 years. During this time, the foundation is created for later success in life. Join Gail Yerbic from our new Growing Readers Together (GRT) Early Literacy Support Team for a “Quick Bites” look at how to weave together learning opportunities for language, cognitive, social & emotional, and physical development as we discuss how to create sparks in those little brains!

GRT Quick Bites are 20-minute micro-learning opportunities designed for busy children’s librarians across Colorado who are interested in accessing a bit of fresh early learning information and inspiration. No registration is needed for these Quick Bites. This session will be offered via Adobe Connect, and you can access the classroom via the URL listed below.

Adult Programming Summit: August 9, 2019

The High Plains Library District will be hosting the 4th Adult Programming Summit on August 9th at Riverside Library and Cultural Center (Evans, CO).

Adult librarians and library programmers are invited to share fresh ideas for programming and partnerships, take part in some interesting insightful presentations (including a presentation on Unconscious Bias by Beth Crist and Jean Heilig) and breakout sessions, and get advice and tips from other colleagues around the state.

For more information, contact Maggie Shawcross at mshawcross@highplains.us or register using this link: https://docs.google.com/forms/d/e/1FAIpQLSdtg2gcc1P8p_U0bTjZzMsCrBsx9PJKzqeEmgGeYIHgfjXtrA/viewform?usp=sf_link

Space is limited to first 50 participants, so register soon.

When:  August 9, 2019 from 9am-3pm
Venue: Riverside Library and Cultural Center, 3700 Golden Street, Evans, CO 80620

Quick Bites – Caregiver Café: What Is It & How Do I Host One?

Wondering what a family, friend, and neighbor (FFN) caregiver is or how to connect with the FFNs in your community?

Join Kate Brunner from our new Growing Readers Together (GRT) Early Literacy Support Team for a “Quick Bites” look at a simple, but impactful program you can use to jump start relationship building and outreach to this important population.

GRT Quick Bites are 20-minute micro-learning opportunities designed for busy children’s librarians across Colorado who are interested in accessing a bit of fresh early learning information and inspiration.

No registration is needed for these Quick Bites. This session will be offered via Adobe Connect, and you can access the classroom via the URL listed below.

https://enetlearning.adobeconnect.com/librarydevelopment/

 

2020 Census + Libraries = Complete Count in Colorado

Libraries will play a crucial role in getting a complete count for the 2020 Census.  Join us and Adam Bickford from the Colorado State Demography Office as we discuss this critical role for libraries, outline the  implementation plans for the 2020 Census and demonstrate demography data resources you can start using right now.

 

No registration is required! This session will be offered via Adobe Connect. You can access the classroom via the CSL in Session website listed below.

http://cslinsession.cvlsites.org

CSL Resource Kits: What’s In Them For You!

The Colorado State Library Resource Kits are bundled tools and materials that enable you to provide exciting programs to engage with your community in new and interesting ways.

Join us as we discuss how to take advantage of the ‘Let’s talk about it!: CSL Big Red Resource Kits’ kits in order to gain awareness of social issues facing our communities, hold community conversations, and how to work with identified under-served patrons more successfully.

Free Archives and Digital Collections 101 Workshop

The Colorado Historical Records Advisory Board (CHRAB), in partnership with the National Historical Publications and Records Commission (NHPRC), invites you to attend a FREE, 2-day, Archives and Digital Collections 101 Workshop.

When: June 27 and 28, 2019

Where:  James A. Michener Library at the University of Northern Colorado in Room 303: 1400 22nd St, Greeley, CO 80639

 

For more information about the event and registration details, visit the Colorado Virtual Library!

Cyber Education Discovery Forum

NICERC, (National Integrated Cyber Education Research Center) is holding their three-day Education Discovery Forum in Broomfield this year.

The three days include lunch, and sessions & workshops on cybersecurity, robotics, coding, computer science and more.

A 50% discount is being offered to Colorado educators and librarians, reducing the fee to $50. To register, go to CEDF registration, choose the K-12 educator option, (for librarians too), and look for “enter promotional code”. The promotional code is CYBERSCHOLARSHIP.

 

Visit their website for more information at NICERC CEDF and to view the detailed schedule go to CEDF.

InnEdCO 2019 Learning Academies

InnEdCO is hosting a day-long Computer Science Learning Academy at the Keystone Conference Center.

The cost is $127 to attend and includes lunch and after reception.

The Learning Academy Day includes a Digital Literacy and a Leadership strand. Attendees can choose sessions of interest to them. Here is a link to the website along with registration and schedule information – InnEdCO Academies. The keynotes for the day are Sean Michael Morris and Jesse Stommel from Digital Pedagogy Lab, (University of Mary Washington).

Learn more!

The full InnEdCO 2019 Conference takes place June 11th-13th, with more robotics and computer science related sessions and playgrounds. For  more information & registration go to InnEdCO 2019.

 

Welcoming Transgender Customers at Your Library

As rights for transgender people continue to be debated, at the library we welcome the youth, adults, and colleagues who are in our communities. Join us to learn how to provide excellent internal and external customer service to transgender individuals at your library. This session will help participants re-frame ideas around gender, give them best practices for serving trans customers, and end with developing strategies to make their libraries trans-inclusive.