Conducting the Reference Interview: How to Ask Better Questions to Make Customers Happy

“Do you have any books on law?”

“I need information on bats.”

Have customers ever asked you general or ambiguous questions like these? How do we connect customers with exactly what they need when the way they ask for something is open to many interpretations?

Enter… the reference interview! The purpose of a reference interview is to find out what a customer wants so library staff can match the information need with the library’s resources.

Join us as we break down the process into simple steps and discuss solutions to common problems. Participants will leave with a 6-step tool kit to asking better questions so customers leave happy.

This class is intended to give an introduction and basic overview of the reference interview. The class is aimed at front-line staff and librarians who want a refresher.

Recommended Pre-Session Reading:

No registration is required! The session will be offered via Adobe Connect. You can access the classroom via the CSL in Session website listed below.

http://cslinsession.cvlsites.org

We will be recording this session. All archived sessions are available on the CSL in Session website.

Supporting Developing Readers at the Library: Outreach for K-3rd Graders

Part 4 of a 4 part series about services designed for kids K – 3.

Learn how the Children’s Librarians at Denver Public Library are expanding their services to developing readers and the grown ups in their lives using the five Grade Level Reading Skills. We’ll discuss outreach best practices, different types of outreach currently being piloted in Denver, as well as challenges and successes.

No registration is required! The session will be offered via Adobe Connect. You can access the classroom via the CSL in Session website listed below.

http://cslinsession.cvlsites.org

We will be recording this session. All archived sessions are available on the CSL in Session website.

Supporting Developing Readers at the Library: Collection Development for K-3rd Graders

Part 3 of a 4 part series about services designed for kids K – 3.

Learn how the Children’s Librarians at Denver Public Library are expanding their services to developing readers and the grown ups in their lives using the five Grade Level Reading Skills. Selecting, cataloging, and shelving books for developing readers presents a number of unique challenges. We’ll talk about ways DPL has evaluated and enhanced their collection to make developing reader titles more accessible. Information on DPL’s recent diversity audit will be shared.

No registration is required! The session will be offered via Adobe Connect. You can access the classroom via the CSL in Session website listed below.

http://cslinsession.cvlsites.org

We will be recording this session. All archived sessions are available on the CSL in Session website.

CALCON (Colorado Association of Libraries Conference)

Registration is now open for CALCON 2019!

This is the largest Colorado-based library conference, with plenty of great sessions specifically about youth services plus many other useful topics around librarianship, plus 3 days of excellent networking opportunities. 2019’s conference will feature keynote speaker Loida Garcia-Febo, ALA President.

 

Find out more about CAL and the conference at http://www.cal-webs.org/.

Quick Bites: Process Over Product: Explore the Magic of Open Ended Creativity

Offering young children the opportunity to explore with art materials without a product in mind unleashes their creativity and engages young minds. Process art can come in many forms, from truly messy, free form projects, to easy adaptions to a storytime craft. Join Melody Garcia from our new Growing Readers Together (GRT) Early Literacy Support Team for a “Quick Bites” look at how the process art model can be adapted to fit any library.

GRT Quick Bites are 20-minute micro-learning opportunities designed for busy children’s librarians across Colorado who are interested in accessing a bit of fresh early learning information and inspiration. No registration is needed for these Quick Bites. This session will be offered via Adobe Connect, and you can access the classroom via the URL listed below.

Quick Bites: Brilliant Baby Brains: Early Learning & 0-5 Brain Development

– Babies are born with over 100 billion neurons and trillions of synapses. From this abundance of raw material, an incredible sculpting process takes place in a young child’s brain over their first years of life. Join Kate Brunner from our new Growing Readers Together (GRT) Early Literacy Support Team for a “Quick Bites” look at the incredible impact that a robust array of early learning experiences and caregiving relationships can have on 0-5 brain development.

GRT Quick Bites are 20-minute micro-learning opportunities designed for busy children’s librarians across Colorado who are interested in accessing a bit of fresh early learning information and inspiration. No registration is needed for these Quick Bites. This session will be offered via Adobe Connect, and you can access the classroom via the URL listed below.

Free Archives and Digital Collections 101 Workshop

The Colorado Historical Records Advisory Board (CHRAB), in partnership with the National Historical Publications and Records Commission (NHPRC), invites you to attend a FREE, 2-day, Archives and Digital Collections 101 Workshop on September 10 and 11 at the Durango Public Library.

The workshop will be held at the Durango Public Library, 1900 E. 3rd Ave  Durango, CO 81301Note: The library opens to the public at 9:00 but the program room will be open at 8:30.

  • This 2 day workshop is Free!
  • Register for the event and sign up for day 2 using this online form. Feel free to sign up for both days or just one. Note: With limited space available registration can fill up fast!
  • Register by August 30, 2019. Note: Registration may close early if we reach our room maximum.
  • Lunch on Day 1 will be provided by CHRAB
  • Hotel suggestions: If you need to stay over our friends in Durango recommend the The Rochester/Leland House, the Holiday Inn or La Quinta.
  • Parking: There is plenty of free parking available on site.

Quick Bites: Right Size Your Early Literacy Programming

So many great ideas and only so much time– how do you choose? Join Gail Yerbic from our new Growing Readers Together (GRT) Early Literacy Support Team for some “Quick Bites” tools to align your library’s goals and resources for maximum impact while keeping your schedule manageable.

GRT Quick Bites are 20-minute micro-learning opportunities designed for busy children’s librarians across Colorado who are interested in accessing a bit of fresh early learning information and inspiration. No registration is needed for these Quick Bites. This session will be offered via Adobe Connect, and you can access the classroom via the URL listed below.

Danger in the Comfort Zone: How to change when change isn’t coming naturally

Rationally we know that change is imminent and to stay relevant we must adapt quickly, but emotionally we want to stay in our “comfort zone.”  In this session you will learn how to change when change doesn’t come naturally by mastering new habits and skills.  After all, for things to change, somebody has to start acting differently. Maybe it’s you, maybe it’s your team.

 

No registration is required! This session will be offered via Adobe Connect. You can access the classroom via the CSL in Session website listed below.

http://cslinsession.cvlsites.org

Quick Bites: Early Literacy Tips That Stick: Refining Your Early Literacy Message

You know that every song you sing and book you share at storytime helps kids get ready to read, but how do you impart your knowledge to caregivers? Join Melody Garcia from our new Growing Readers Together (GRT) Early Literacy Support Team for a “Quick Bites” look at a simple ways to capitalize on teachable moments and showcase early literacy research in a way that makes caregivers sit up and listen.

GRT Quick Bites are 20-minute micro-learning opportunities designed for busy children’s librarians across Colorado who are interested in accessing a bit of fresh early learning information and inspiration. No registration is needed for these Quick Bites. This session will be offered via Adobe Connect, and you can access the classroom via the URL listed below.