Library staff need the skills and knowledge to assist customers one on one with technology questions, and provide classroom based technology instruction. These short modules can help get staff up to speed and feeling more confident when it comes to technology assistance and instruction. If you never made it to one of our public computer center staff trainings, these modules are the next best thing.
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1. Use a Technology Reference InterviewLearning objectives: Apply the reference interview to technology related questions, and gain confidence in answering those questions. |
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2. Proficiency with TechnologyLearning objectives: Assess current level of technology knowledge, and use a list of proficiencies as a plan for learning. |
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3. Find AnswersLearning objectives: Become familiar with effective technology resources and tutorials, and create your own resources for common questions. |
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4. Tech Training TipsLearning objectives: Use effective training techniques when working with patrons, in both impromptu and scheduled situations. |
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5. Dealing with Sticky SituationsLearning objectives: Use a three-step process for dealing with challenging patron situations in a positive way. |
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6. Evaluating InformationLearning Objectives: Consider authority, accuracy, objectivity, and currency when critically evaluating information. |
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7. How Adults LearnLearning Objectives: Adjust training techniques to accommodate the specific needs of adults. |
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8. Design a ClassLearning Objectives: Use effective class preparation techniques and promote active learning in a classroom setting. |