Getting Started with Library Customer Service

In this self-directed course, learners will gain a beginning-level understanding of customer service in the library setting.

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Customer Service Webinars

The Power to Delight: Providing extraordinary service 

People everywhere (including our patrons) have seemingly unending choices when it comes to deciding where to take their business. Consequently, customer experience can make or break the relationships we have with our communities.

In this session we will share concrete tips from non-library service champions, and brainstorm ways to provide extraordinary service in our own organizations.

What Would Walt Do?: Quality Customer Service for Libraries

This webinar shares how libraries in Colorado are integrating what they learned at the Disney Institute on Quality Service to improve customer service for patrons.