Two people talking as sender and receiver




Communication Skills

Check out the Communication Skills learning module that is part of the Getting Started with Library Customer Service self-paced course.

Communication Basics

10 ways to have a better conversation

In this insightful TEDtalk, Celeste Headleeshares 10 useful rules for having better conversations.

Communication is Essential: First Step is Listening

An article about the CALCON16 Conference showcasing communication as an underlying theme for learning.

Writing, Reflecting, Capturing: Three Less-Discussed Leadership Skills

An article from Library Journal discussing needed communication skills.

How to Speak up for Yourself

Speaking up is hard to do, even when you know you should. Learn how to assert yourself, navigate tricky social situations and expand your personal power with sage guidance from social psychologist Adam Galinsky.

Difficult Conversations

We Need To Talk: Overcoming the fear of having a difficult conversation

When faced with having a difficult conversation do you find yourself procrastinating, back peddling, dodging, panicking, or finding yourself filled with dread?  Whether the conversation is with staff, a patron, your family, or an annoying neighbor this session will help to move you forward. These conversations don’t have to be difficult if you prepare in advance and leave your emotions out of the equation.

Growing Through Conflict: Healthy Workplace Communication

When conflict occurs, and we are confronted with a colleague, library patron, supervisor, or board member who is frustrated and upset, it can be tempting to identify a quick fix. However, when we do take the time to practice clear communication to uncover what people really need, we can get to better outcomes.

Leading Tough Conversations

People who work in libraries are passionate about what they do, which means that when people and ideas are in conflict, high-stakes emotions often run strong under the surface. However, basic facilitation skills can help you lead tough conversations with groups in your library. In this webinar, you will learn how to plan for highly-charged conversations, and you will come away with a number of techniques for leading facilitated discussions

Using your Voice to Communicate

Bringing Your Full Voice to Life

A delightful TEDx talk highlighting how to get the most out of the voice you were born with.

How to Speak so that People Want to Listen

Have you ever felt like you’re talking, but nobody is listening? This TED talk demonstrates the how-to’s of powerful speaking.

Looking for more communication tips? Check out these free courses from edX and Udemy!