In this insightful TEDtalk, Celeste Headleeshares 10 useful rules for having better conversations.
An article about the CALCON16 Conference showcasing communication as an underlying theme for learning.
An article from Library Journal discussing needed communication skills.
Speaking up is hard to do, even when you know you should. Learn how to assert yourself, navigate tricky social situations and expand your personal power with sage guidance from social psychologist Adam Galinsky.
When faced with having a difficult conversation do you find yourself procrastinating, back peddling, dodging, panicking, or finding yourself filled with dread? Whether the conversation is with staff, a patron, your family, or an annoying neighbor this session will help to move you forward. These conversations don’t have to be difficult if you prepare in advance and leave your emotions out of the equation.
When conflict occurs, and we are confronted with a colleague, library patron, supervisor, or board member who is frustrated and upset, it can be tempting to identify a quick fix. However, when we do take the time to practice clear communication to uncover what people really need, we can get to better outcomes.
People who work in libraries are passionate about what they do, which means that when people and ideas are in conflict, high-stakes emotions often run strong under the surface. However, basic facilitation skills can help you lead tough conversations with groups in your library. In this webinar, you will learn how to plan for highly-charged conversations, and you will come away with a number of techniques for leading facilitated discussions
Using your Voice to Communicate
A delightful TEDx talk highlighting how to get the most out of the voice you were born with.
Have you ever felt like you’re talking, but nobody is listening? This TED talk demonstrates the how-to’s of powerful speaking.