Your library offers a lot of great programs, resources, and services, but how can you determine what effects these have on your users?

In this session, you’ll learn practical tips for getting started with outcome-based evaluation. You will gain a deeper understanding of what outcomes are, how to measure them (including an overview of several free and/or low-cost outcome survey tools), and how outcome-based evaluation results can be used for strategic decision-making and demonstrating the impact of your library.

Come prepared with your questions and ideas to share!

No registration is required! The session will be offered via Adobe Connect. You can access the classroom via the CSL in Session website listed below.

http://cslinsession.cvlsites.org/