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Course Correction: Integrating User Feedback to Make Changes Big & Small
September 20, 2016 @ 12:00 pm - 1:00 pm
- Struggling with getting input from your patrons?
- Don’t know which suggestions to implement?
We will discuss ways to get to know your users and invite feedback through informal patron suggestions, formal surveys, usability studies, demographic information, as well as building relationships and starting conversations.
After gathering feedback, we have made large changes such as a new ILS and renovated rooms, free or low cost changes such as reconfiguring our space and focusing our collection development efforts on print books instead of eBooks.
Come brainstorm ways to invite, evaluate, and implement patron suggestions to create a user‐centered library experience.