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Conducting the Reference Interview
March 7, 2019 @ 8:30 am - 10:00 am
Note: all of the in-person seats are full, but remote access is available. Contact Robin Filipczak (email@example.com) directly if you are interested.
“Do you have any books on law?”
“I need information on bats.”
Have customers ever asked you general or ambiguous questions like these? How do we connect customers with exactly what they need when the way they ask for something is open to many interpretations?
Enter… the reference interview! The purpose of a reference interview is to find out what a customer wants so library staff can match the information need with the library’s resources.
Virtually everyone who works in a library will conduct a reference interview at one time or another. Join us as we break down the process into simple steps and discuss solutions to common problems. Participants will leave with a certificate of completion and a 6-step tool kit to asking better questions so customers leave happy.
RSVP: To attend this Denver Public Library-sponsored training, please email Robin Filipczak (firstname.lastname@example.org) with your name, organization, and preferred contact information.