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Events for November 6, 2019

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9:00 am

CoPLA Mini Conference: Level Up your Work

November 6 @ 9:00 am - 3:00 pm
Sam Gary Branch Library, Denver Public Library, 2961 Roslyn St
Hudson, CO 80238 United States
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$35 – $50
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The Colorado Public Library Association (CoPLA) Mini Conference will take place on Wednesday November 6, 2019 from 9am to 3pm at the Sam Gary Branch Library of the Denver Public Library at 2961 Roslyn St in Denver. This year's theme is Level Up Your Library Work. Please share your leveling up lessons learned as a … Continue reading CoPLA Mini Conference: Level Up your Work

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12:00 pm

Conducting the Reference Interview: How to Ask Better Questions to Make Customers Happy

November 6 @ 12:00 pm - 1:00 pm
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“Do you have any books on law?” “I need information on bats.” Have customers ever asked you general or ambiguous questions like these? How do we connect customers with exactly what they need when the way they ask for something is open to many interpretations? Enter… the reference interview! The purpose of a reference interview … Continue reading Conducting the Reference Interview: How to Ask Better Questions to Make Customers Happy

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