Loading Events

Events for August 22, 2019

Events Search and Views Navigation

Event Views Navigation

8:30 am

Conducting the Reference Interview: How to Ask Better Questions to Make Customers Happy

August 22 @ 8:30 am - 10:00 am
Denver Public Library, 10 W. Fourteenth Ave. Pkwy
Denver, CO 80204 United States
+ Google Map

“Do you have any books on law?” “I need information on bats.” Have customers ever asked you general or ambiguous questions like these? How do we connect customers with exactly what they need when the way they ask for something is open to many interpretations? Enter… the reference interview! The purpose of a reference interview … Continue reading Conducting the Reference Interview: How to Ask Better Questions to Make Customers Happy

Find out more »
+ Export Events